How do I get started?
When you come to Placerville Body Shop to have your vehicle repaired, we will help you from beginning to end in the process of getting your vehicle repaired, regardless of whether it is an insurance claim or not. Our goal is to make the process of getting your vehicle repaired as easy and stress free as possible.
Should I call my insurance company first?
Yyes if you are planning on going threw insurance. We need a claim number so we can contact the insurance to send estimate and photos. We are a direct repair facility for Hartford and Horace Mann.
Will you help me file my claim?
If it is an insurance repair and you haven’t filed a claim yet, our office manager Mandy will help you get started by calling your insurance company and getting you to the right person to file your claim. She will ask the pertinent questions regarding your deductible, whether you have rental car reimbursement on your policy, or if your deductible can be waived.
Do you charge for estimates?
Placerville Body Shop will give you a free estimate of your damages. Depending on the repair, we may be able to give a discount on the price.
Do you rent cars?
We do not have rental/ loaner cars on site, but we can get you a discounted rate threw Enterprise Rent a car.
Do you tow vehicles?
After you file your claim, our office manager Mandy can help you get a tow truck scheduled.
How long will you have my car?
Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and of course your insurance adjuster’s timeliness. However, we do everything we can to keep your repair time as short as possible.